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Refund Policy

If you return a Product to us:

(a) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, provided that the Product(s) are returned unused and in reasonable condition, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us.

(b) for any other reason (for instance, because you have notified us in accordance with clause 20 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us. If you are returning a Product which is not defective, we will examine the Product and provided that it is unused and in reasonable condition, we will refund the price of the Product in full but shall not refund any applicable delivery charges unless you have good reason for returning the Product.

9.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

 

Collect from a depot

Collect from London, Leeds, Newport and Glasgow. We hold large stock quantities so you won’t need to worry about delays!

Depots map